Merchant FAQ
- 1) What is the purpose of this app for merchants?
- The app allows merchants to manage their business operations, track sales, handle inventory, and communicate with customers seamlessly.
- 2) How can I register as a merchant?
- To register, download the app, select “Register as Merchant,” fill in your business details, and complete the verification process.
- 3) Is there a subscription fee to use the app?
- Yes/No. [Specify if it's free or paid, including any pricing tiers if applicable.]
- 4) Can I manage inventory through the app?
- Yes, you can track stock levels, update quantities, and receive alerts for low inventory.
- 5) How do I handle customer orders?
- Orders appear in the “Orders” tab. Accept, prepare, and update order statuses to keep customers informed.
- 6) What if I forget my password?
- Use the “Forgot Password” option on the login screen to reset your password via email or phone verification.
- 7) Can I create product categories?
- Yes, the app allows you to organize your inventory by creating categories such as “Electronics,” “Groceries,” or “Apparel.”
- 8) Is there a bulk upload option for products?
- Yes, you can use the bulk upload feature to add multiple products at once via a CSV file.
- 9) How do I update product availability?
- In the “Inventory” section, select the product and toggle its availability status to “In Stock” or “Out of Stock.”
- 10) Can I offer discounts or promotions?
- Yes, you can create discount codes, special offers, or seasonal promotions in the “Promotions” tab. Set the discount percentage, validity, and applicable products.
- 11) How do I handle cancellations or refunds?
- Merchants can cancel orders or issue refunds directly from the “Orders” tab. Refunds are processed automatically to the customer's payment method.
- 12) How is my business data secured?
- We use industry-standard encryption and secure servers to protect your business and transaction data.
- 13) Can I set dynamic pricing for products?
- Yes, you can enable dynamic pricing in the “Product Settings” section. This allows you to adjust prices based on demand, time, or special events.
- 14) Can I manage multiple users in my merchant account?
- Yes, you can add team members and assign roles such as Manager, Cashier, or Staff, with custom access permissions.
- 15) Does the app support barcode scanning?
- Yes, you can use the app's integrated barcode scanning feature to manage inventory and speed up order processing.
- 16) Can I offer loyalty programs to my customers?
- Yes, the app includes a loyalty program feature where you can reward customers with points for purchases, which they can redeem for discounts.
- 17) How can I expand my customer base?
- Utilize the app's marketing tools, including SEO optimization for your store, ad campaigns, and affiliate partnerships.
- 18) Can I access a marketplace to find suppliers?
- Yes, the app includes a B2B marketplace where you can connect with suppliers and wholesalers.
- 19) Can I send personalized offers?
- Yes, the app allows you to create targeted offers based on customer purchase history, location, or preferences.
- 20) What kind of analytics does the app offer?
- The app provides insights like sales trends, customer demographics, churn rates, and inventory turnover ratios.
- 21) Can I link my social media accounts to the app?
- Yes, connect your social media accounts to share products, run promotions, and boost traffic directly to your app store.
- 22) Can I customize the appearance of my store?
- Yes, the app allows you to customize your store with themes, logos, and color schemes to match your brand identity.
Customer FAQ
- 1) What is the purpose of this app for customers?
- The app helps customers discover products, place orders, track deliveries, and make secure payments effortlessly.
- 2) How do I sign up as a customer?
- Download the app, choose “Register as Customer,” and provide your details to create an account.
- 3) How do I place an order?
- Browse products, add items to your cart, and proceed to checkout to complete the purchase.
- 4) How do I track my order?
- Go to the “My Orders” section to view order status and live tracking details.
- 5) What if my order is delayed?
- Contact the merchant directly with the phone number mentioned in the merchant profile.
- 6) How do I reset my password?
- Use the “Forgot Password” feature to reset your password using your registered phone number.
- 7) Can I delete my account?
- Yes, you can request account deletion from the “Settings” section. For further help, contact support.
- 8) How do I search for specific items?
- Use the search bar at the top of the app and enter keywords, product names, or categories to find items quickly.
- 9) How do I modify or cancel my order?
- Go to the “My Orders” section, select the order, and choose the “Modify” or “Cancel” option. Note that modifications may only be allowed before the order is processed.
- 10) Does the app offer a rewards program?
- Yes, earn points for every purchase and redeem them for discounts or exclusive offers. Check the “Rewards” section for details.
- 11) Can I transfer my rewards to someone else?
- No, rewards are non-transferable and can only be used by the account holder.
- 12) How do I update my email address or phone number?
- Navigate to the “Settings” section under “Account,” where you can update your email address or phone number. Verification may be required for changes.
- 13) Can I link my account to social media for easy login?
- Yes, you can link your account to platforms like Google, Facebook, or Apple ID for faster login options.